Privacy Policy

Effective Date: 27 August 2026

NIO Skincare (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through nioskincare.in.

  1. Information We Collect

When you visit our website, create an account, place an order, contact us, or subscribe to our communications, we may collect:

  • Your name

  • Billing and shipping addresses

  • Email address and phone number

  • Order and transaction details

  • Payment-related information processed securely by our payment providers

  • Device, browser, IP address, and website-usage information

  • Messages, reviews, feedback, and customer-support communications

  • Marketing preferences

We do not directly store complete card, UPI, or banking credentials. Payments are processed by authorised third-party payment providers.

  1. How We Use Your Information

We may use your information to:

  • Process, confirm, and deliver orders

  • Collect payments and issue refunds

  • Provide order and delivery updates

  • Respond to customer-service requests

  • Detect fraud and maintain website security

  • Improve our products, services, and website

  • Send promotional communications where you have consented

  • Meet legal, tax, accounting, and regulatory obligations

  1. Sharing of Information

We may share necessary information with service providers involved in operating our business, including:

  • Shopify and website-service providers

  • Payment gateways and financial institutions

  • Courier and delivery partners

  • Hosting, analytics, security, and technology providers

  • Marketing platforms where permitted

  • Government authorities when required by law

These providers may access only the information necessary to perform their services. We do not sell or rent your personal information.

  1. Cookies

Our website may use cookies and similar technologies to remember preferences, maintain your shopping cart, understand website performance, prevent fraud, and provide relevant advertising.

You may disable cookies through your browser settings. Certain website functions may not operate correctly if cookies are disabled.

  1. Marketing Communications

We may send promotional emails, SMS messages, or WhatsApp communications only where permitted. You may unsubscribe using the option provided in the message or by contacting us.

Transactional messages concerning orders, payments, delivery, or customer support may still be sent.

  1. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy or to comply with legal obligations.

We use reasonable administrative and technical safeguards to protect your information. However, no internet-based system can be guaranteed to be completely secure.

  1. Your Choices and Rights

Subject to applicable law, you may request to:

  • Access or correct your personal information

  • Withdraw previously provided consent

  • Request deletion of information that is no longer required

  • Opt out of promotional communications

  • Raise a complaint about how your information is handled

Certain information may need to be retained for legal, tax, fraud-prevention, or transaction-record purposes.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices. Please review their policies before providing personal information.

  1. Children’s Privacy

Our website is not intended for children to make purchases without the supervision or consent of a parent or legal guardian. We do not knowingly collect children’s personal information without appropriate consent.

  1. Changes to This Policy

We may update this Privacy Policy when our services, business practices, or legal obligations change. The updated version will be displayed on this page with a revised effective date.

  1. Contact Us

For privacy questions, requests, or complaints, contact:

NIO Skincare
Operated by: Nio Pharmacy
Website: https://nioskincare.in

Head Office – Chavakkad Branch
Hospital Road, Friendship Nagar
Chavakkad, Kerala 680506
India
Phone/WhatsApp: +91 88914 40144

Muthukulam Branch
Opposite Kerala Gramin Bank, North P.O.
Muthukulam, Kerala 690506
India
Phone/WhatsApp: +91 94002 67363